{"id":163746,"date":"2015-06-11T16:03:51","date_gmt":"2015-06-11T16:03:51","guid":{"rendered":"https:\/\/colorobbia.brandbooster.it\/faq\/"},"modified":"2026-01-30T15:35:57","modified_gmt":"2026-01-30T15:35:57","slug":"faq","status":"publish","type":"page","link":"https:\/\/colorobbia.brandbooster.it\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"

[vc_row row_height_percent=”60″ override_padding=”yes” h_padding=”2″ top_padding=”4″ bottom_padding=”4″ back_color=”color-wayh” back_image=”161010″ back_position=”center bottom” parallax=”yes” overlay_alpha=”50″ gutter_size=”3″ column_width_percent=”100″ shift_y=”0″ z_index=”0″ enable_bottom_divider=”default” bottom_divider=”gradient” shape_bottom_h_use_pixel=”true” shape_bottom_height_percent=”100″ shape_bottom_color=”color-wayh” shape_bottom_opacity=”50″ shape_bottom_index=”0″ content_parallax=”0″ uncode_shortcode_id=”103223″ back_color_type=”uncode-palette” shape_bottom_color_type=”uncode-palette”][vc_column column_width_percent=”100″ position_vertical=”bottom” gutter_size=”3″ style=”dark” overlay_alpha=”50″ shift_x=”0″ shift_y=”0″ shift_y_down=”0″ z_index=”0″ medium_width=”0″ mobile_width=”0″ zoom_width=”0″ zoom_height=”0″ width=”1\/1″ uncode_shortcode_id=”335162″][vc_custom_heading heading_semantic=”h1″ text_size=”fontsize-445851″ text_weight=”700″ text_height=”fontheight-578034″ text_uppercase=”” uncode_shortcode_id=”130198″ el_class=”my-heading”]FAQ[\/vc_custom_heading][\/vc_column][\/vc_row][vc_row row_height_percent=”0″ override_padding=”yes” h_padding=”2″ top_padding=”4″ bottom_padding=”4″ overlay_alpha=”100″ gutter_size=”100″ column_width_percent=”100″ shift_y=”0″ z_index=”0″ style=”inherited”][vc_column column_width_percent=”100″ gutter_size=”3″ overlay_alpha=”50″ shift_x=”0″ shift_y=”0″ shift_y_down=”0″ z_index=”0″ medium_width=”0″ mobile_width=”0″ zoom_width=”0″ zoom_height=”0″ width=”1\/1″ uncode_shortcode_id=”790384″][vc_custom_heading heading_semantic=”h3″ text_font=”font-955596″ text_size=”h3″ text_space=”fontspace-781688″ uncode_shortcode_id=”181602″]Frequently Asked Questions[\/vc_custom_heading][vc_accordion typography=”advanced” sign=”plus” content_border=”yes” title_padding=”yes” gutter_simple=”1″ no_h_padding=”yes” titles_size=”h5″ titles_weight=”500″ active_tab=”0″ uncode_shortcode_id=”561374″][vc_accordion_tab gutter_size=”2″ column_padding=”2″ title=”What is Colorobbia Art?” tab_id=”24a731b5-e185-3″][vc_column_text uncode_shortcode_id=”176787″]Colorobbia Art is a leading international brand in the ceramic sector, recognized worldwide for the quality and innovation of its glaze, color, and creative solution collections.[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab gutter_size=”2″ column_padding=”2″ title=”Why choose Colorobbia Art?” tab_id=”51669b3a-8e8e-2″][vc_column_text uncode_shortcode_id=”176480″]Because it combines Italian ceramic tradition with constant research, offering safe, certified products that meet the needs of professionals and creatives globally.[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab gutter_size=”2″ column_padding=”2″ title=”Who uses our products?” tab_id=”ef5915c9-1af0-2″][vc_column_text uncode_shortcode_id=”444100″]Ceramists, designers, studios, art schools, and workshops worldwide, from established professionals to those wanting to explore ceramics with superior quality materials.[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab gutter_size=”2″ column_padding=”2″ title=”What does \u201cReady to Use\u201d mean?” tab_id=”0a882431-6c4b-0″][vc_column_text uncode_shortcode_id=”780624″]<\/p>\n

It is our ready-to-use products line, developed to ensure immediate results, certified safety, and ease of application, without compromising on professional performance.<\/p>\n

[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab gutter_size=”2″ column_padding=”2″ title=”What collections do you offer?” tab_id=”0a882431-6c4b-08″][vc_column_text uncode_shortcode_id=”269330″]<\/p>\n

We offer a complete range: glossy, matte, and special glazes, engobes, underglaze colors, ceramic pencils, precious metals, and exclusive collections like the Century Collection (the only line available for purchase online on our website)<\/em>. At this link <\/p>\n

[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab gutter_size=”2″ column_padding=”2″ title=”Where are your locations?” tab_id=”0a882431-6c4b-086″][vc_column_text uncode_shortcode_id=”150907″]<\/p>\n

The headquarters and production site are in Montelupo Fiorentino (FI), deeply rooted in the Tuscan ceramic tradition, but Colorobbia Art’s distribution and projects reach clients and partners worldwide.<\/p>\n

[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab gutter_size=”2″ column_padding=”2″ title=”Can I receive technical assistance or advice?” tab_id=”0a882431-6c4b-0860″][vc_column_text uncode_shortcode_id=”203571″]<\/p>\n

Yes, we offer direct support and detailed technical documentation to ensure the correct use of our products and inspire new creative applications.<\/p>\n

[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab gutter_size=”2″ column_padding=”2″ title=”Do you also organize training activities?” tab_id=”0a882431-6c4b-08607″][vc_column_text uncode_shortcode_id=”136999″]<\/p>\n

Yes, we provide digital content, tutorials, and cultural initiatives to spread knowledge and passion for ceramics internationally.<\/p>\n

[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab gutter_size=”2″ column_padding=”2″ title=”How can I get in touch with you?” tab_id=”0a882431-6c4b-086074″][vc_column_text uncode_shortcode_id=”714198″]<\/p>\n

You can write to us at info@colorobbia.it<\/a><\/strong> or contact us by phone at +39 0571 708800<\/strong>.<\/p>\n

[\/vc_column_text][\/vc_accordion_tab][\/vc_accordion][\/vc_column][\/vc_row][vc_row unlock_row_content=”yes” row_height_percent=”0″ override_padding=”yes” h_padding=”0″ top_padding=”0″ bottom_padding=”0″ overlay_alpha=”50″ gutter_size=”3″ shift_y=”0″][vc_column column_width_percent=”100″ gutter_size=”3″ overlay_alpha=”50″ shift_x=”0″ shift_y=”0″ medium_width=”0″ zoom_width=”0″ zoom_height=”0″ width=”1\/1″][vc_separator sep_color=”,Default”][\/vc_column][\/vc_row][vc_row unlock_row=”” row_height_percent=”0″ override_padding=”yes” h_padding=”2″ top_padding=”4″ bottom_padding=”4″ overlay_alpha=”100″ gutter_size=”100″ column_width_percent=”100″ shift_y=”0″ z_index=”0″ content_parallax=”0″ style=”inherited” uncode_shortcode_id=”756028″][vc_column column_width_percent=”100″ gutter_size=”3″ overlay_alpha=”50″ shift_x=”0″ shift_y=”0″ shift_y_down=”0″ z_index=”0″ medium_width=”0″ mobile_width=”0″ zoom_width=”0″ zoom_height=”0″ width=”1\/1″ uncode_shortcode_id=”185500″][vc_custom_heading heading_semantic=”h3″ text_font=”font-955596″ text_size=”h3″ text_space=”fontspace-781688″ uncode_shortcode_id=”361686″]FAQS | Century Collection[\/vc_custom_heading][vc_accordion typography=”advanced” sign=”plus” content_border=”yes” title_padding=”yes” gutter_simple=”1″ no_h_padding=”yes” titles_size=”h5″ titles_weight=”500″ active_tab=”0″ uncode_shortcode_id=”307670″][vc_accordion_tab gutter_size=”2″ column_padding=”2″ title=”1. How can I purchase products from the online shop?” tab_id=”8f0dc6f1-4ec3-5″][vc_column_text uncode_shortcode_id=”579054″]<\/p>\n

To purchase, select the desired products, add them to the cart, and proceed to checkout.<\/span> A minimum order of 4 items or a multiple of 4 (8, 12, 16 items) is required to complete your box optimally.<\/span> Alternatively, you can purchase our two exclusive kits: Colorful Trip<\/em> and Luxury Journey<\/em>.<\/span><\/p>\n

[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab gutter_size=”2″ column_padding=”2″ title=”2. Can I purchase individual products, or is there a minimum order requirement?” tab_id=”50e10135-1e62-4″][vc_column_text uncode_shortcode_id=”419874″]<\/p>\n

You can purchase both individual colors and kits. For individual colors<\/strong>, a minimum of 4 items<\/strong> is required to complete the order, while kits<\/strong> (like Colorful Trip<\/em> or Luxury Journey<\/em>) can be purchased individually<\/strong>, without any minimum. This way, you can freely choose what you need, respecting only the minimum required for individual colors. <\/p>\n

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[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab gutter_size=”2″ column_padding=”2″ title=”3. Which payment methods are accepted?” tab_id=”d8dc8142-7792-3″][vc_column_text uncode_shortcode_id=”279726″]The shop accepts major online payment methods: credit and debit cards (Visa, Mastercard, Maestro), PayPal, and bank transfer in advance. All transactions are protected and secure.[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab gutter_size=”2″ column_padding=”2″ title=”4. Can I purchase from any country?” tab_id=”4df00ea1-2d3b-4″][vc_column_text uncode_shortcode_id=”380532″]You can purchase both individual colors and kits. For individual colors, a minimum of 4 items per order is required, while kits (as above) can be purchased individually, without a specific minimum order.[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab gutter_size=”2″ column_padding=”2″ title=”5. How can I contact customer support?” tab_id=”4df00ea1-2d3b-47″][vc_column_text uncode_shortcode_id=”144679″]You can contact them via email or phone (details are available on the CONTACTS page).[\/vc_column_text][\/vc_accordion_tab][\/vc_accordion][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"

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